Refund and Cancellation Policy

Who we are

Kartivo is operated by two affiliated entities. Which one you contract with, and which law applies, depends on the currency you are billed in.

Customers billed in INR
Webliska Technologies (Proprietorship)
GSTIN: 06ATYPG3011E1ZX
SCF 65, Sector 9, 1st Floor, Near Axis Bank
Faridabad, Haryana 121006, India
Email: Contact@webliska.com 		Customers billed in USD
Webliska Technologies, Inc.
130 Descanso Drive, UNIT 160
San Jose, CA 95134, United States
Phone: +1 (669) 201-6082
Email: Contact@webliska.com

Last updated: 8 August 2026

This Refund and Cancellation Policy explains when you can cancel, when a refund is available, and how long a refund takes to reach you. It forms part of our Terms of Service.

Cancelling your subscription

You can cancel at any time from your account, or by emailing Contact@webliska.com from your registered address. On cancellation:

  • Your plan stays active until the end of the billing period you have already paid for.
  • No further charges are taken after that period ends.
  • Your data remains available for export for 30 days after the period ends, after which it may be permanently deleted.

To avoid an automatic renewal charge, cancel before the renewal date shown in your account.

When you can get a refund

1. First subscription — 7-day window

If you are dissatisfied with your first paid subscription period on a plan, you may request a full refund within 7 days of that first charge. This applies once per customer.

2. Duplicate or incorrect charge

If you were charged twice for the same period, charged after a valid cancellation, or charged an incorrect amount, we refund the excess in full. Report it within 30 days of the charge.

3. Sustained service failure

If we fail to provide the core service for a continuous period of 30 days or more because of a fault on our side — excluding scheduled maintenance and events beyond our reasonable control — you may request a pro-rated refund for the affected period.

4. Failed transaction

If money leaves your account but the payment does not complete and no service is activated, the amount is returned to the original payment method. Where the amount was captured by us it is refunded on the timeline below; where it was never captured, your bank releases the hold, typically within 5–7 business days.

When a refund is not available

  • Renewal periods after the first, other than in the circumstances listed above.
  • The unused remainder of a period you have already started.
  • Annual or multi-year plans part-way through the term — you may instead downgrade at the end of the current cycle.
  • Accounts terminated for breach of the Terms of Service.
  • Amounts you have collected from your own customers through the platform. Those are between you and your customer, and are governed by your published refund policy — not this one.

How to request a refund

Email Contact@webliska.com from the address registered on your account, with your account email, the transaction or order reference, the amount and date, and the reason for the request. You may also use the contact form.

Processing timelines

  • We acknowledge every request within 48 hours.
  • We approve or decline, with reasons, within 3 business days of receiving the information we need.
  • Approved refunds are initiated with the payment provider within 2 business days of approval.
  • Refunds are returned to the original payment method only. We do not refund to a different card, account or instrument.
  • Once initiated, the credit typically appears in 5–7 business days for Indian payment methods (UPI, cards, net banking, wallets) and 5–10 business days for international cards, depending on your bank or card issuer.

You will receive an email confirming the refund reference once it is initiated. If the credit has not appeared after the window above, send us that reference and we will pursue it with the payment provider on your behalf.

Taxes on refunds

Where GST was charged on the original invoice, the refund includes the GST component and a credit note is issued against the original tax invoice. Refunds are made in the currency of the original transaction; we are not responsible for any change in value caused by exchange-rate movement or fees charged by your own bank or card issuer.

Chargebacks

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a dispute. Where a chargeback is raised, we may suspend the account while the dispute is open and will supply the payment provider with the transaction and usage records relevant to it.

Contact

Email Contact@webliska.com · Phone +1 (669) 201-6082 · or write to whichever entity above contracts with you.

Grievance Officer (India)

In accordance with the Information Technology Act, 2000 and the rules made thereunder, and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are set out below.

Grievance Officer
Webliska Technologies
SCF 65, Sector 9, 1st Floor, Near Axis Bank, Faridabad, Haryana 121006, India
Email: Contact@webliska.com

We acknowledge complaints within 48 hours and aim to resolve them within 30 days of receipt. Please include your account email and a description of the issue so we can identify your records.