1. Information We Collect

We collect the following types of information to provide and improve our services:

a) Personal Information

• Full name
• Email address
• Contact number
• Billing address
• Payment details (processed securely through third-party gateways)

b) Non-Personal Information

• Browser type and version
• Device information and IP address
• Pages visited and usage duration
• Cookies and similar tracking data

2. How We Use Your Information

We use the collected data for the following purposes:

• To provide, operate, and maintain our Platform
• To process payments and manage subscriptions
• To send important updates, support responses, or service notifications
• To improve performance, functionality, and user experience
• To prevent fraud and ensure platform security
• To comply with legal obligations under Indian law

3. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with applicable legal obligations. When data is no longer required, it is securely deleted or anonymized.

4. Cookies and Tracking Technologies

We use cookies to enhance user experience, analyze traffic, and personalize content. You can disable cookies through your browser settings, but some site features may not function properly without them.

5. Sharing of Information

We do not sell, trade, or rent user data. We may share limited information only with:

• Service Providers: For payment processing, hosting, analytics, or customer support.
• Legal Authorities: When required by law or court order.
• Business Transfers: In case of merger, acquisition, or restructuring.

All third-party partners are bound by confidentiality and data protection agreements.

6. Payment Information

All payments on Kartivo are processed through secure, PCI-DSS-compliant third-party gateways such as Razorpay, PhonePe, or Stripe. We do not store or have access to your complete card or banking information.

7. Security of Your Information

We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. However, no internet transmission is completely secure, and you acknowledge that you share information at your own risk.

8. Your Data Protection Rights

Under the Digital Personal Data Protection Act (DPDP Act), 2023, you have the right to:

• Access, update, or correct your personal data.
• Withdraw consent at any time.
• Request deletion of your personal data.
• Lodge a complaint with the Data Protection Board of India if you believe your rights have been violated.

You can exercise these rights by contacting us at [email protected].

9. Links to Third-Party Sites

Our Platform may contain links to external websites. We are not responsible for their content, privacy practices, or data handling. Please review their privacy policies before sharing any personal information.

10. Children’s Privacy

Kartivo is not directed at individuals under 18 years of age. We do not knowingly collect data from minors. If we learn that we have collected such data, we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be reflected on this page with the updated effective date. Your continued use of Kartivo after changes means you accept the updated terms.

12. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be handled exclusively by the courts of New Delhi, India.

13. Contact Us